The Johnson City Water and Sewer Services Department encourages residents to follow these tips to protect their pipes. These precautions are especially important when homeowners are out of town and temperatures are below freezing. Check out this video to see how you can avoid frozen pipes..

Contact us

Customer Service/Billing:
(423) 461-1640

After Hours Emergencies:
(423) 461-1643

601 E. Main St.
P.O. Box 2150
Johnson City, TN 37605
(423) 434-6062

Tom Witherspoon, Director

Water & Sewer Services

Water & Sewer Services operates infrastructure inside the city limits and in portions of four counties outside the City limits. Each year, the department treats 5 billion gallons of potable water and processes over 4 billion gallons of wastewater.

Since 1989, Water and Sewer Services has received over a dozen awards at the local, state, regional and national levels recognizing a commitment to excellence in operations and protection of the environment.

Have an Emergency?

To Report a Water or Sewer:

• Main water or sewer line break
• Water pressure concern
• Quality concern

Monday - Friday, 6:30 a.m. - 5:00 p.m., please call (423) 461-1645.

To report a non-emergency, please submit an e-mail or use our citizen reporting software

After business hours, weekends or holidays, please call (423) 461-1643.



Deposits must be paid before water, sewer, solid waste and storm water fee (if applicable) services may be connected. Deposits are refundable, including interest, when services are discontinued. Maximum deposit amounts for residential accounts that are inside the city limits of Johnson City are for water $42.00, sewer $64.00, solid waste $18.00 and storm water fee (if applicable) $6.00. Deposit amounts for residential accounts that are outside the city limits of Johnson City are for water $84.00, sewer $128.00, and solid waste $32.00.

Customers may have the option of a credit check through ONLINE Utility Exchange, or pay the maximum designated deposit. Those customers with a satisfactory credit score will not be charged a deposit or may be charged the minimum deposit requirements.

The Johnson City Utility System reserves the right to evaluate customers’ payment histories to access credit risks which require additional deposits. JCUS may also require an additional deposit if an account is found to be “at risk.” All deposits will continue to accrue annual interest. Upon termination of service, any existing deposit and interest will be applied against any unpaid balance of the customer. If any balance remains, that amount will be refunded to the customer upon request.

Deposit payment options: Check, cash, money order, VISA, Master Card, Discover Card and American Express. Credit and debit card transactions are subject to a 2.75% convenience fee.